In today's digital age, safeguarding against unauthorised transactions is paramount for maintaining financial security. 

With KAF Digital Bank (KAF DB), initiating a dispute is made simple and efficient, ensuring that you can swiftly address any questionable transactions on your accounts. By following a few easy steps within the app, you can take control of your financial security and protect yourself against potential fraud.

Initiating a Dispute: Shielding Against Unauthorised Transactions

1. App Unveiling: 

Launch the application and seamlessly authenticate using your fingerprint or face ID.

2. Dashboard Exploration: 

In the comprehensive Dashboard, pinpoint the list of your accounts. Select the desired account.

3. Transaction History Dive: 

Within the chosen account, navigate to the “Transaction History”. Identify the transaction warranting dispute and tap on it.

4. Invoke Dispute Resolution: 

Tap on "Dispute Transaction" to commence the dispute resolution process.

5. Reason Selection: 

Choose the appropriate reason(s) for disputing the transaction.

6. Confirmation Step: 

Confirm the dispute transaction by tapping on "Continue".

7. Acknowledgment Display: 

A reassuring acknowledgment screen will confirm the successful initiation of the dispute.

8. Navigation Choices: 

Opt to return to the Dashboard by tapping "Back To Account" or review your dispute requests by selecting "View Requests".

Key Dispute Insights: 

• Dispute transactions promptly to counteract potential fraudulent activities.
• Disputable transactions include all transactions that cover online, physical and overseas, DuitNow transactions, and both debit and credit transactions.
• Time constraints apply, allowing disputes only for transactions within the last 21 days.
• Any backend hiccups trigger a friendly toast message (popup message), advising you to retry after a brief period.

Don't let unauthorised transactions go unnoticed. With KAF Digital Bank, you have the power to dispute transactions quickly and effectively, shielding yourself against potential fraudulent activities. By leveraging the intuitive interface and robust dispute resolution process within the app, you can proactively protect your finances and maintain peace of mind. Stay vigilant, stay secure, and take charge of your financial well-being with KAF Digital Bank.