After initiating a dispute, it's essential to stay informed about the progress and status of your request. With KAF Digital Bank (KAF DB), post-dispute monitoring is a transparent and straightforward process, ensuring that you remain updated every step of the way. 

By leveraging the app's intuitive interface and communication features, you can easily track and manage your dispute requests with ease.

Post-Dispute Monitoring: A Transparent Process

1. Application Access: 

Initiate the application and securely log in using your fingerprint or face ID.

2. Menu Navigation:

Within the Dashboard, locate and tap on the three-line Menu icon menu positioned at the bottom right of your screen.

3. Dispute Module Selection: 

From the menu options, choose "Disputed Transaction".

4. Transaction Selection: 

Browse through the list of disputed transactions and select the specific one you wish to review.

5. Detailed Transaction View:

Upon selection, delve into the detailed view of the disputed transaction. Gain insights into the current status and any actions taken.

6. Communication with Us: 

For further assistance or to convey additional information, tap on the "Send Message" button.

7. Message Category Selection: 

Opt for the relevant message category that best aligns with your concern or query.

8. Subject and Comment Inclusion: 

Craft a concise subject for your message and articulate your comments or queries in the provided space. Feel free to attach any relevant files.

9. Submission of Inquiry:

Once ready, tap on "Send" to dispatch your message to us.

Disputed Transactions Insights:

• The Disputed Transaction section serves as a centralised hub for tracking and managing your dispute requests.
• Detailed transaction views provide clarity on the current status and any actions taken.
• Seamless communication with us is facilitated through the integrated messaging system.

With KAF Digital Bank's post-dispute monitoring feature, transparency and clarity are at the forefront of the process. By accessing the Disputed Transaction section within the app, you can effortlessly track the status of your dispute requests and communicate with us as needed. Stay informed, stay empowered, and rest assured knowing that your financial well-being is our top priority. Trust KAF Digital Bank to provide you with a seamless and transparent dispute resolution experience.