Ensuring the security of your account is paramount, and KAF Digital Bank (KAF DB) has implemented a robust account recovery process to protect your financial information. This guide provides a detailed overview of the account recovery steps, including PIN recovery and the initiation of the “Forgot PIN” feature.

Instances that will trigger account recovery process

Secure PIN Entry:

In any case of entering the wrong PIN during any action in the app that requires you to enter a 6-digit PIN;

• You have a maximum of three attempts to enter their Secure PIN.
• After three failed attempts, a 60-second cooling period is imposed before the fourth attempt.
• If the fourth attempt fails, a longer cooling period of 180 seconds is enforced before the fifth and final attempt is allowed.
• After five failed attempts, the PIN authenticator is disabled.
• You must undergo the e-KYC process to regain access, which includes document verification, facial recognition, and liveness checks.

Initiate “Forgot PIN” During Any Action in the App that Requires You to Enter a 6-digit PIN:

• On the page that you need to enter a 6-digit PIN, you can initiate the Forgot PIN process.
• For registered devices, you are only allowed to do one attempt per day and will restrict any further attempt until the next day.
• If you are initiating the “Forgot PIN” feature must redo e-KYC, including document verification, facial recognition, and liveness checks.
• After verification, you will proceed to set up a new PIN, followed by a status page on the setup of that new PIN.

Recovery Results

• If your e-KYC results pass, you can log in after a 12-hour buffer time.
• Successful recovery results will notify you  via email and push notification, activating the new device in 12 hours.
• Buffer time applies only if the recovery process results in a "Pass".
• If your results are "Under Review" or "Fail," a 12-hour buffer time does not apply.

Retry and Contact Us Options

• If your results are "Fail" or "Under Review," you can retry the recovery process or contact KAF DB for manual review.
• After the first attempt fails, a retry is only allowed on the next day (1 time attempt per day).

Additional Notifications

Incorrect PIN Entry:

• An error message prompts users to enter the correct PIN during reconfirmation.

Account Recovery Initiation:

• Upon initiating the account recovery flow, a push notification and email are sent to the user.
• A second notification is sent upon completion of the process.

With KAF Digital Bank's Secure PIN Entry and account recovery procedures, you can confidently navigate the digital banking experience. Our commitment to your security extends to providing a seamless recovery process while maintaining the highest standards of protection. Enjoy the peace of mind that comes with knowing your account is in safe hands.