Ensuring the security of your account is paramount, and KAF Digital Bank (KAF DB) has implemented a robust account recovery process to protect your bank account. This guide provides a detailed overview of the account recovery steps, including PIN recovery and the initiation of the “Forgot PIN” feature.

Instances that will trigger the account recovery process 

Invalid Secure PIN Entry: In any case of entering the wrong PIN during any action in the app that requires you to enter a 6-digit PIN;

• You have a maximum of three attempts to enter your Secure PIN.
• After three failed attempts, a 60-second cooldown period is imposed before the fourth attempt.
• If the fourth attempt fails, a longer cooldown period of 180 seconds is enforced before the fifth and final attempt is allowed.
• After five failed attempts, the PIN authenticator is disabled.
• You must undergo the e-KYC process to regain access, which may include document verification, facial recognition, and liveness checks.

Initiate “Forgot PIN” During Any Action in the App that Requires You to Enter a 6-digit PIN:

• You can start the Forgot PIN process on any screen that asks for your 6-digit PIN.
• For registered devices, you're limited to one attempt per day, with further attempts restricted until the next day.
• Initiating "Forgot PIN" requires you to redo e-KYC, including document verification, facial recognition, and liveness checks.
• After successful verification, you'll set up your new PIN, followed by a confirmation status page.

Recovery Results

• If your electronic Know Your Customer (e-KYC) results are a "Pass," you will be able to log in after a 12-hour "Cooling-Off Period."
• If a device recovery process is successful and results in a "Pass," you will receive an email and push notification. The new device will then be activated after a 12-hour "Cooling-Off Period."
• The 12-hour Cooling-Off Period only applies when the e-KYC or recovery process yields a "Pass" result. If the results are "Under Review" or "Fail," the 12-hour Cooling-Off Period does not apply.

Retry and Contact Us Options

• If your results are "Fail" or "Under Review," you can retry the recovery process or contact KAF DB for manual review.
• After the first attempt fails, a retry is only allowed on the next day (1 attempt per day).

Additional Notifications

Incorrect PIN Entry:

• An error message prompts users to enter the correct PIN during reconfirmation.

Account Recovery Initiation:

• Upon initiating the account recovery flow, a push notification and email are sent to the user.
• A second notification is sent upon completion of the process.

With KAF Digital Bank's Secure PIN Entry and account recovery procedures, you can confidently navigate the digital banking experience. Our commitment to your security extends to providing a seamless recovery process while maintaining the highest standards of protection. Enjoy the peace of mind that comes with knowing your account is in safe hands.