The KAF Digital Bank (KAF DB) mobile application is a friendly, secure, and seamless Mobile Banking Application designed to elevate and enrich your everyday banking and financial experiences. It flawlessly blends with your lifestyle, ensuring utmost security while facilitating your day-to-day financial activities seamlessly.

Key Features of the App

The KAF DB mobile application is packed with an array of features, including:

• Hassle-free Online Sign Up
• Swift Banking Account Access and Management
• The convenience of Qard Savings Account-i
• The flexibility of Virtual Debit Card-i
• Effortless Payment and Transfers
• The efficiency of DuitNow QR
• And so much more.

Eligibility and Getting Started

• Eligibility: The app is eligible for all Malaysians aged 18 and above.
• Getting Started: Simply download the app, complete the easy sign-up process, and finalise your registration seamlessly via the KAF Digital Bank app. Your banking and financial journey is just a tap away.

Device Compatibility and Minimum Requirements

To ensure the best and most secure experience, the KAF Digital Bank app requires the following minimum operating system versions:

Important Compatibility Notes:

• The KAF Digital Bank app is currently not compatible with Huawei devices.
• The 'incompatibility version or device message' usually means that your mobile device doesn't meet the minimum technical specifications (Outdated OS or Insufficient Device Hardware).
• For security and performance reasons, only the latest version of the KAF Digital Bank app is supported. Older versions may not include important security updates and could stop working correctly.

Checking Your OS Version: You can check your device's operating system version in the settings:

• Android: Settings > About phone (or System > About phone) > Software information
• iOS: Settings > General > About

Troubleshooting and Support

What if my device doesn't meet the minimum system requirements?

• Update your operating system: Some older devices support updates to newer versions of the operating system. Check your settings for available updates.
• Use a compatible device: If your current device cannot be updated, you may need to use another device that meets the system requirements (Android 13 or later, iOS 16 or later).
• Alternative Access: At present, the KAF Digital Bank app is the primary platform for accessing all features and services.

If I still get a compatibility error despite meeting the minimum requirements (Android 13 or iOS 16), what should I do?

Try these steps:

1. Ensure you downloaded the app from the official store (App Store or Google Play).
2. Restart your device.
3. Update your App Store / Play Store app.
4. For Android: Clear Play Store cache: Settings > Apps > Google Play Store > Storage > Clear cache.
5. Check your internet connection.

Contact Support

If you continue to experience compatibility issues, please contact our 24/7 support team. Provide detailed information about your device model, operating system version, and the steps you have already taken.

• Phone (Wira KAF): +603-8744 3331
• Email: hello@kaf.com.my
• WhatsApp: +6012-473 8744