You have submitted an application to open a KAF Digital Bank account. Here's a quick look at our typical processing time.

1. Standard Approval: 5 minutes
   As long as your application is complete and in order, we’ll have your account ready and approved for you in less than 5 minutes.
    
2. Additional Review: 6 hours - 1 day
   This review occurs when our system detects a detail that requires a manual check by our support team to ensure everything is in order with your application.
    
3. Special cases: Up to 14 days
   In certain cases, your application may undergo an enhanced review to ensure the security and integrity of your account, particularly when additional checks are required based on the application details.

This process may take up to 14 days. Rest assured, if we require any additional information or documents from you, we will reach out within 24 hours.

What if I’ve waited longer than the timelines above?

If you haven't heard from us within these timeframes, please don't hesitate to contact our support team. We'll prioritise an investigation into your application to get things moving for you.

Get in touch with our Wira KAF anytime, anywhere via the KAF Digital Bank mobile app:

Phone: Have a chat with our Wira KAF at +603-8744 3331.

Email: Drop us a note at hello@kaf.com.my .

WhatsApp: Contact us via WhatsApp at +6012-473 8744

Secure Message: Choose “more” on the app, then choose “Message”, and you can send a message to us anytime.

Our support team is available 24/7 to answer any of your queries during this period.