For existing users of KAF Digital Bank (KAF DB), the pre-login page serves as a hub of essential features and resources designed to enhance your banking experience. Whether you're seeking language customisation, quick access to legal documents, or additional security measures for your transactions, this page offers a number of tools to meet your needs.

Let's explore the basic features available to you, setting the stage for a smooth and secure banking journey.

Finding Pre-Login Entry Points

You will find these primary features on your pre-login page: 

• Language Switch: 

Choose your preferred language for a personalised experience.

• Login:

A field that you can input your ID (in this case, the NRIC) to access your account securely after the onboarding process finished.

• Help Centre: 

A room where you can find our FAQs articles and related legal documents.

• QR Pay: 

Convenient QR code-based payments Scan QR on the merchant and pay. 

• SecureKAF: 

Additional security features for your every transaction. You can Approve or Reject online transactions, card transactions or even fund transfer, using this secured authentication feature. 

 If you tap on Help Centre, you may find: 

• Frequently Asked Questions (FAQ): 

Get answers to common queries. Good news! Our FAQs are in article form. You will find it more useful as it gives you more insights on the context of our answers.

• Contact Us: 

Reach out for assistance or queries. You will find our Headquarters details, Customer Support line and our Email for your further assistance.

• Our Terms and Conditions: 

Familiarise yourself with our terms for a transparent banking experience.

• Our Privacy Policy: 

Understand how we handle your privacy and data.

• Our Shariah Terms and Conditions:

Understand more on the Islamic contract that we use and how it governs our products offering as a whole.

• Perbadanan Insurans Deposit Malaysia (PIDM) Document: 

Learn about the protection provided by PIDM (Perbadanan Insurans Deposit Malaysia).

• Our Fee and Charges: 

Understand the applicable fees associated with your account.

• Forgot Username/Cannot Sign-in: 

Retrieve your username or get assistance for sign-in issues.

• Chat With Us / Customer Help Centre: 

Connect with our support team.

At KAF Digital Bank, we prioritise a user-friendly onboarding experience. The pre-onboarding process ensures a smooth entry into our digital banking world, whether you're a new applicant or an existing user resuming your application. The temporary username and password mechanism adds flexibility, allowing you to pick up where you left off. Your journey with us begins with simplicity and convenience – sign up, resume, and continue your digital banking experience hassle-free. Welcome to KAF Digital Bank, where your financial journey starts with ease.

When conducting your initial bank transfer to activate your account, there are a few pre-requisites to follow for successful account activation and proceed to have your full banking access:

1. Ensure that the Bank you are transferring from is a conventional, Islamic bank, or a digital bank, and not an e-wallet service provider.
2. Ensure that the name of the sender is the same as your KAF account.
3. Ensure that the amount you transfer is no less than RM10.

After satisfying these requirements, you can proceed to enjoy the full benefits of our app!